Market Manager Hotel Partnerships

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

As Market Manager, the key objective is to guide expansion of lastminute.com’s network of hotel partnerships, establishing and maintaining account relationships. The Market Manager leverages their experience in procurement, e-commerce, revenue management and the hotel/travel/hospitality industry, generally, in order to manage lastminute.com’s hotel market and market partnership-related functions. Additionally, the Market Manager is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on lastminute.com storefronts.
 

Key Responsibilities
 

  • Build strong supplier relationships and convincingly explain the strategic benefits of the lastminute.com products to grow bookings, revenues and gross profit in assigned markets
  • Evaluate existing partnerships and determine actions to optimize performance
  • Execute and track both acquisition and account management activities
  • Recommend and execute strategies and promotional activities with hotel partners to maximize lastminute.com accommodation availability and content competitiveness
  • Decide on promotional campaigns and conditions/criteria for participation
  • Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions
  • Conduct ongoing reviews of production with participating hotels and continually present strategic recommendations using a consultative approach to optimize hotel conversion and assist partner hotels in maximizing their revenue via lastminute.com products
  • Formulate project ideas, determine where opportunity exists and implement new approaches
  • Negotiate and evaluate costs of running feature marketing campaigns for hotel properties
  • Identify regional supply requirements in terms of product offerings and promotions to meet market demands
  • Identify, qualify, contact, counsel, and visit key accommodation suppliers to grow lastminute.com’s portfolio
  • Maintain knowledge of key events in assigned markets and their impact on hotel availability
  • Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
  • Manage listings for new suppliers and renewals with existing partners
  • Manage and improve upon internal team operation processes
  • Train and inform hotel partners on lastminute.com technologies, tools and models
  • Create business case to facilitate new product creation or enhancements of existing technology, reporting and tools
  • Use out-of-the-box thinking to develop and implement solutions to unique challenges
  • Conduct market research
  • Prepare presentations and materials
  • Manage regular weekly/monthly supplier reports
  • Conduct local and/or national training (e.g., account management techniques, best practices, specific areas of business)

Qualifications

  • Bachelor’s degree in any relevant field or equivalent experience
  • Experience in sales, e-commerce and/or revenue management, highly preferred within hotel, travel or hospitality industry (especially OTA channels)
  • Travel industry contacts within relevant destination and market is a plus
  • Strong interpersonal skills and ability to influence external/internal stakeholders
  • Ability to research, prepare and communicate various proposals to potential and current hotel partners
  • Success in acquiring, building and maintaining long-term customer relationships
  • Fluent in English and Italian, additional languages a plus. 
  • Proficiency in Mac, Microsoft office, Google suites and PC applications.
  • Strong problem-solving, analysis, and planning skills
  • Adapts well to - and is energised by - changing and dynamic workplace and industry
  • Possesses creative and innovative instincts and the ability to translate ideas into reality
  • Thrives as a team player demonstrates a strong work ethic

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave according to local laws