lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

lastminute.com is looking for an ambitious and highly motivated Post Sales Data Analyst for its Data & Analytics department.

As a key member of our team, your primary responsibility will be to utilize your analytical skills in generating actionable insights that enhance product performance and drive business growth. 

Collaborating closely with product teams, you will provide comprehensive analytical and technical support to augment business intelligence and promote the growth of our company.

Seize the opportunity to optimize post-sales processes, increase automation levels, and enhance customer satisfaction. 

Join a company that prioritizes data-driven decision-making and cultivates a collaborative work environment. 

Your contributions will be instrumental in fulfilling our mission of delivering exceptional travel and leisure experiences to our valued customers.

Key Responsibilities

• Analyze data to identify patterns and suggest actions to improve the customer experience
• Provide reporting to monitor initiatives, measure their impact, and track the performance of the solutions in place
• Identify opportunities for process automation and collaborate with technology teams to implement them
• Work closely with internal stakeholders to identify and prioritize business needs and opportunities
• Explore and proactively propose new business opportunities
• Help understand how to measure each initiative, monitor their performance, and provide insights and recommendations accordingly
• Communicate and present results, insights, and recommendations to stakeholders at all levels of the company
• Cooperate with other Data Analysts across the company on joint projects to identify synergies and improve data governance.

Essential

• Strong analytical skills/mindset
• At least 4 years of experience in a similar role in a fast-paced environment
• Strong SQL skills for querying and exploring data sets
• Strong knowledge of Excel/Google Sheets
• Fluent in English both written and verbal
• Ability to influence decision makers through presentations of analysis
• Good knowledge of statistical analysis techniques and how to apply them using analytical languages (eg. Python/R)
• Good experience in visualizing data and using data visualization tools
• Experience in business partnering/stakeholder management

Desirable

• STEM degree
• TIBCO Spotfire knowledge
• Knowledge of data modeling and best practices related to analytical databases
• Previous experience in the travel industry
• Familiarity with digital and e-commerce business

Abilities/qualities 

• Problem-solving, decision-making skills, and innovative thinking
• High attention to detail and ability to effectively manage multiple projects, meeting deadlines successfully
• Proactivity and strategic approach
• Strong team player with excellent communication skills, willing to challenge existing processes and applications

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Receive a bonus after 5 and one after 10 years in the company
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Participate in amazing winter and summer corporate events
• Benefit from extended parental or marriage leave
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners
   
• Possibility to work in an international agile environment 
• Dedicated time for personal growth
• Access to online learning platform like O’Reilly.