Customer Care Executive

  • Full-time
  • London, United Kingdom
  • English (UK)
  • lm group

Company Description

We are a publicly traded multinational Group, among the worldwide leaders in the online travel industry and we operate a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Every month, the Group touches 45 million users across all of its websites and mobile apps (in 17 languages and 40 countries) who search for and book their travel and leisure experiences with us. A team of more than 1,200 passionate people enjoy working with us, supporting our mission to provide a comprehensive and inspiring offering of travel related products and services.

 

Job Description

We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.

In this role

  • You will provide outstanding service to VIP customers ensuring customer complaints are dealt with efficiently and with the right level of sensitivity.  
  • You will monitor, respond and engage with customers on social media channels that require sales and service support for the lm group contributing to a service orientated culture aimed at building repeat business and customer loyalty.

Key Responsibilities will include

  • Investigating and resolving customer complaints through a variety of channels 
  • Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
  • Provide feedback 
  • Be confident and able to navigate the web site and the travel booking systems efficiently and effectively
  • Lead by example representing the values of the business

Essential Skills and Experience

  • Experience in travel sector advantageous 
  • Customer service experience
  • Outstanding communication skills - Fluent English (Speaking and Writing)
  • Quick to learn
  • Work to tight deadlines with a can-do attitude