Product Owner - Customer Experience

Company Description

Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services

Job Description

We are looking for a Product Owner for our Customer Strategy Team. We aim to build a better and more efficient customer experience by leveraging automation and cutting-edge technology

Key Responsibilities

  • Identify customers behaviours and needs through research and analysis

  • Take full ownership of the product, the prioritisation of new features and enhancements to existing features

  • Empower and collaborate with the other POs to unlock their full potential

  • Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product

  • Thrive to achieve optimal implementation of changes made to the product.

  • Make our chatbot more effective, more conversational, and able to solve harder problems

  • Apply sentiment analysis, build recommendation engine and automate Customer Experience processes

Qualifications

  • Strong technical product management experience with good understanding of customer experience

  • Be able to break complex problems into smaller logical ones and prioritise them with data

  • Curious by nature with attention to detail, able to take ownership, and get things done

  • Data driven. Base decisions on facts rather than opinions

  • Passionate about product development and constantly looking for ways to improve it

  • Open minded team player with excellent communication skills