Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com is looking for a Technical Trainer for the Innovation Booster team in the Customer Knowledge & Design department 

The trainer will be responsible for creating and implementing blended learning programmes to new and existing teams. This involves identifying suitable formats, designing various digital content  and  implementing improvements following feedback. 

The ideal candidate will be a creative thinker and a confident public speaker who is up-to-date on resources needed to improve employee training and performance.
The trainer will also be responsible for researching trends, new ideas and apply best practice methodologies when designing and developing digital learning solutions

Key Responsibilities

• Work with subject matter experts to create engaging digital learning programmes

• Use existing learning materials and convert digital content

• Create digital exercises and activities that enhance and support the learning plans 

• Create a range of supporting material/media (audio, video, simulations, games etc)

• Actively contribute to creating the blended learning structure for all new projects 

• Communicate effectively and host community sessions sharing content and to gather feedback 

• Evaluate all digital solutions and implement improvements based on feedback

• Proactively search for and learn new skills in digital design   

• Use a range of tools to develop content and move to LMS platform 

• Work closely with all levels of operations and support teams

• Undertake ad-hoc projects as required

Essential

• Excellent written and verbal communication skills in English 
• Have experience in designing highly engaging digital programmes
• Proven experience using authoring and LMS tools
• 2 years experience in designing and developing training materials
• Knowledge of instructional design models
• Have experience using a range of software and video editing tools 
• Proactive in making recommendations for the business

Desirable

• Knowledge of Global Distribution Systems (GDS) at an Intermediate to advanced level (Sabre and Amadeus)

Abilities/qualities 

• Ability to think creatively and come up with new ideas in the most effective way
• Excellent problem solving and analytical skills with attention to detail
• Ability to work effectively in a diverse group as well as independently
• Strong interpersonal skills
• Ability to multi-task and keep up with a fast-paced environment
• Ability to respond positively to change demonstrating flexibility in shifting priorities
• Excellent team player