GDS Back Office Agent

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

Key Responsibility

  • Internal and external coordination
  • Optimize second-level tasks
  • Manage Front /Back Office for English market 
  • Use GDS
  • Administrate Pre-travel claims



  • Fluent in  English
  • Have a high knowledge in GDS (Sabre and/or Amadeus), clear handling of reservations, changes, cancellations, refunds, and reissue. (tests will be done).
  • Experience in travel agencies
  • Availability from Monday to Sunday and Indian holidays (rotating shifts)


  • Communication skills and taste for customer management.
  • Verbal fluency and ability to argue
  • Constancy and ability to work - Resolutive capacity
  • Command of computer tools. - Ability to work in a team and a positive attitude


  • Thorough and meticulous with extreme attention to detail
  • Proactive team player
  • Self-motivated, tenacious, use initiative and problem solver
  • Work to tight deadlines with a can-do attitude
  • Strong communicator internal/external
  • Work under pressure
  • Work with commercial targets