Back Office Agent

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

Key Responsibilities 

  • Handle customer requirements and keeping record of customer interactions following communication procedures, guidelines, and policies.
  • Provide appropriate solutions and alternatives and follow up to ensure resolution within time limits.
  • Process customer accounts and file documents.

Qualifications

Essential

  • Advanced knowledge of English 
  • Computer skills.

Desirable 

  • Previous customer support experience or experience as a client service representative
  • Previous airline industry/tourism experience

Abilities/qualities

  • Ability in working under pressure
  • Customer orientation and ability to adapt/respond to different stakeholders
  • Excellent communication and presentation skill.
  • Ability to multi-task, prioritize, and manage time effectively.