Partner account specialist - B2B partnerships

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

lastminute.com Group operates in a number of markets across Europe. As part of our focus to grow B2B partnerships across Europe, we are looking to expand our partner account management team. Part of the role is to work closely with our partners, analyse performance data and look at ways of optimising and growing existing and new accounts.

Key Responsibilities 

  • Daily account management of key B2B partner accounts (i.e communication with partners, answering to queries and opportunities)
  • Analyse daily performance across a range of KPIs to identify performance opportunities and gaps 
  • Work closely with market and group teams to improve B2B channel performance and identify new business opportunities for growth (i.e promotions, merchandising)
  • Complete regular partner reporting, invoicing and reconciliation processes to streamline operational efficiencies
  • Market benchmark analysis, quality checks, identifying any product gaps and working with supply, product and technology teams to address any gaps/opportunities for growth.

Qualifications

Skills and Experience

  • Strong analytical skills with can do attitude
  • Local market language and English fluency is a must
  • Previous account management experience at an online travel agency, tour operator or multi-national travel/tourism industry company
  • Proven ability to deliver against business objectives and targets
  • Strong communication and problem solving skills
  • Ability to work in a matrix organisational environment
  • Fully proficient in MS Excel, MS Word and Powerpoint or equivalent Google Suite tools.

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Receive a bonus after 5 and one after 10 years in the company
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave.