Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences.
More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.
lastminute.com is looking for a Junior Air Fares Analyst for its team based in Madrid.
You will be part of an experienced, passionate and dynamic team within the Flight Supply department working towards offering our customers the best deals and most relevant airfares available in the marketplace.
Your core responsibilities will be overseeing the performance of our flight providers to ensure we get the cheapest and error-free Air Fares and to solve any lack of content issues (eg. supporting the integration of new carriers and/or routes).
You will also act as a point of escalation for the Customer Care department, identifying trends in recurring issues and working with technology teams on long term fixes.
If you have good analytical skills, a positive attitude and a proactive approach towards new challenges, this is a great opportunity for you!
Analyse data to identify patterns and suggest actions to improve bookability, increase conversion and reduce the error rate of our flight providers.
Manually investigate, track and resolve Price Matching Issues and Booking Issues.
Identify opportunities for more automated solutions to be implemented by our technology teams.
Manage and optimise internal settings to solve any lack of Air Fares content.
Support technical discussions with our flight providers to optimise the integration and improve overall efficiency.
Degree/experience in Business, Economics, Mathematics, Travel or similar fields.
Fully proficient in Excel
At least 1 year of experience working with responsibilities similar to the ones required in the position and the requested tools (excel)
Ability to influence others supported by great communication skills (to share meaningful insights and propose actions in an accurate and clear manner).
Strongly motivated and proactive, willing to learn and to bring new ideas.
Fluency in English as it will be your day to day working language
Familiarity with digital and e-commerce business
Previous experience in an Online Travel Agency, Airline or Air Fares Aggregator
Analytical and quantitative approach
Problem-solving and decision-making skills and innovative thinking
Self-starter with strong attention to detail, focus on results and ability to meet deadlines
Curiosity and open-minded attitude, positive and proactive thinking