Processes and Procedures Analyst (hybrid working model)

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is the European Travel-Tech leader in the dynamic holiday packages business, uniquely positioned to drive innovation-led growth.

Every month, reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description is looking for a Process and Procedures Analyst for its Tech for Finance team. 
He/she will support the team as a functional analyst for the company project “Renew our Foundations” - a project of business and technology transformation with the aim of  a  new “Design” of the  OTA platform applying an Event Driven Architecture
The main objective will be to analyse business requirements, being the bridge between the different internal stakeholders (legal, tax, finance) and identify possible solutions:

  • to meet the needs of the business simplifying its evolutions 
  • to  highlight what is strategically important in terms of information
  • to “force” the organisation to  best integrate its activities’ flows 

Key Responsibilities

  • Analyse DB, accounts, and transactions to identify and investigate current activities
  • Perform booking analysis  to identify any vulnerabilities
  • Recommend new software tools useful for the analysis 
  • Interact with external and  internal  partners inside Tech Dept  (e.g. Product, Architecture)  and others such as  Legal/Tax, Finance, Commercial Depts  to validate collected information
  • Identification and representation of the possible solutions 
  • Collaborate to improve the efficiency and effectiveness of company systems
  • Support issue resolution and decision making related to Sales and Billing systems 
  • Prepare functional documentation in order to keep track of analysis and solutions identified  



  • Degree in Economics, Engineering or similar fields and previous knowledge acquired in your  work experience
  • Deep knowledge of Excel, with good skills in pivot tables, formulas etc
  • Fluent English, written and spoken


  • Basic SQL language
  • Ability to represent functional requirements and processes and solutions design 
  • Previous experience as a business analyst or similar role  
  • Knowledge of Google Suite instrument

Additional Information


  • Curiosity, enthusiasm and passion for continuous improvement  
  • Ability to face complexity and attention to detail ,with an analytical approach 
  • Proactive attitude and  problem solving skills
  • Positive and collaborative attitude and willingness to work inside a team as well as ability to work independently 
  • Flexibility and dynamism

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning
  • Get focus time for learning, development, research, and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Receive a bonus after 5 and one after 10 years in the company
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave