At the heart of our culture are a commitment to inclusion in terms of race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in creating an equal opportunity space that is welcoming and honours the uniqueness of everyone who works here. We want to ensure that our employees reflect the communities around the world that we support in our journeys and drive our internal innovation.
lastminute.com is looking for a (Senior) Holiday Package Manager DACH for its growing Trading Team based in Munich. The right candidate will have full ownership/responsibility of the growth for this category and report directly to the Director DACH Market. Working closely with various stakeholders across the company will ensure and maximize its success.
Growth: Own the performance of the Holiday Package business DACH. Monitor, analyze and report KPIs. Provide meaningful commentary and recommendations to the senior leadership team.
Contract management: Negotiate agreements with tour operators, build a strong relationship with partners and keep track of contractual obligations.
Partner with internal teams: Work closely with internal stakeholders to coordinate efforts and set goals for efficiency and strategy in your area (e.g. marketing, supply, product, customer service).
Project management and execution: Being able to deliver high-quality final output, in line with the main objective, with good cooperation with internal and external stakeholders.
Campaigns: Define commercial strategies for promotions and campaigns
Sales: maximize Holiday Package sales on weg.de and lastminute.de websites through onsite merchandising, SEO, affiliates, CRM and digital acquisition channels. Promote activities, provide visibility and agree necessary support for all planned activities.
Content & Pricing: Monitor, analyze and make/ test adjustments, to ensure competitiveness in the market. Monitor competitor activities, highlight any content and pricing gaps, to find opportunities to grow.
Customer journey: Support our product team in their improving process of the customer´s booking journey.
Process Management: Act as the main point of contact for our customer service to analyze and understand the customer feedback and identify relevant improvements
Fluent in German and English (written and verbal)
You have many years of experience in tourism, preferably with a tour operator
Excellent numerical and analytical skills
Bachelor's or Master's degree in Business Administration or a similar field
Thorough and meticulous with extreme attention to detail
Self-motivated, tenacious, uses initiative and problem-solving skills
Great presentation and communication skills
Drive for results and proactive, hands-on approach when needed
Experience in negotiating tour operator agreements
Autonomy and proactiveness
A self-motivated, high-energy approach being able to execute new ideas, from start to finish with professionalism
You have a confident approach and a positive and empathetic nature that helps you connect easily with your stakeholders
What you can expect: