Account Management Associate

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.

Job Description is looking for an Account Management Associate for its Travel Ancillaries business line.


  • Coordinate with internal stakeholders (Finance, Customer Care, Product etc.) to ensure that the ancillary products are integrated smoothly in the company’s systems and process.
  • Ensure that all necessary operations and processes connected to ancillary products are carried out properly and timely. E.g. Invoice reconciliation, reporting, claims handling etc.
  • Create and maintain positive commercial relationships with the existing suppliers ensuring that we can provide the best prices and SLAs to our customers.
  • Support the Head of Ancillary in scouting the market for new suppliers to be integrated in the ancillary portfolio of the company.
  • Analyze customers’ purchase patterns and interaction with the website in order to spot relevant trend and take data-driven decisions.


  • Previous experience in business development and / or account management in a digital environment
  • Bachelor’s degree in business, marketing or related field
  • Strong communication skills in english and IT fluency
  • Ability to manage complex projects and multi-task
  • Excellent organizational skills
  • Self-motivated, tenacious, uses initiative and problem solver
  • Work to tight deadlines with a can-do attitude

Additional Information

Our company is distributed across major European countries, in a multicultural environment where the Pink spirit gets lived boldly 🦩 through async comms and live remote events, as well as hybrid office gatherings. 

Information sharing is crucial and, being a pure digital player, product management is at the heart of our business.

If you think we’re a fit and that we could have fun together, please let us know by applying for the position