Product Manager - Service Management (also available for full remote working)

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.

Job Description

We are on a mission to enrich  the life of travellers as we want to be the most relevant and inspiring travel company!

At,, we know life is measured in experiences. That's why we reach millions of travellers in Europe through a portfolio of well known brands among worldwide leaders in the travel industry.

Would you then  love to create astonishing customer experiences when it comes supporting our beloved travellers through our customer service tools? Join the pink family!

We are looking for a product manager that helps us to create the best in class post-sale experience for our customers.


Key Responsibilities

As a Product Manager at, you

  • Execute product strategy
  • Own the product roadmap 
  • Work with research, design and tech to deliver products that customers love.
  • Become a product expert in your domain
  • Maintain and prioritize the product backlog


Skills and Experience

  • Solid hands-on experience as a Product Manager. You have a proven record of delivering products that customers love.
  • You are passionate about solving problems that matter. You ask why, you team up with the research team and you dig into the root causes of a problem.
  • You are always eager to learn. You know industry thought leaders such as Marty Cagan, Eric Ries and Terresa Torres.
  • You are a data-driven and a highly analytical problem solver. You use OKRs and KPIs to define your strategy and to measure progress
  • You can take an initiative from idea to execution, defining the right experiments and developments  to add incremental value
  • You have the courage to be bold and make difficult decisions.
  • You are fluent in spoken and written English

Additional Information

Our company is distributed across major European countries, in a multicultural environment where the Pink spirit gets lived boldly 🦩 through async comms and live remote events, as well as hybrid office gatherings. 

Information sharing is crucial and, being a pure digital player, product management is at the heart of our business.

If you think we’re a fit and that we could have fun together, please let us know by applying for the position