Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is the European Travel-Tech leader in the dynamic holiday packages business, uniquely positioned to drive innovation-led growth.
Every month, lastminute.com reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
This unique role is situated in the centralised Customer Knowledge and Design department whose task is to support our customer facing colleagues by creating high quality digital content, delivering training, mapping processes, as well as seeking and evaluating quality data and customer feedback. In this position you will play a critical role in helping our agents to create great customer experiences.
The Process & Training Specialist - Tour Operator Germany will be responsible for the procedural and training requirements of our German Tour Operator agent population. The Specialist will maintain the Knowledge Base, create procedure and training documentation and deliver training. The Specialist will work closely with the operational team to drive improvements.
The ideal candidate will be an excellent collaborator and a confident public speaker who demonstrates attention to detail and a has a logical approach.
By joining our company, you will have the chance to: