Category Manager (Tour Operator) - hybrid working model

  • Full-time
  • Munich, Germany
  • English (UK)

Company Description

Founded in 2005 in Munich and meaning ‘to be away’ (#wegseinmusssein), offers package tours and all-inclusive breaks as well as hotels and flights, cruises, rental cars and ski holidays. The entire travel portfolio is part of group, the European Travel Tech leader in Dynamic Holiday Packages. 

Experts in brightening up online travel, we help our customers search and book their travel and leisure experiences through our websites and mobile apps (available in 17 languages and 40 countries). More than 1,500 people enjoy working with us to make this happen.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

The group's headquarters is in Chiasso, Switzerland, with offices in major European cities such as London, Madrid, Munich and Paris.

Job Description

The Category Manager (Tour Operator) will drive tour operator product category sales on, and  websites, through market-leading product/content optimisation, and promotions.

Focusing on destination-level performance, content analysis, and improving user experience and product offering on our websites, with full responsibility for hitting financial targets for the category. 

Key Responsibilities

  • Own P&L of the tour operator business. Monitor, analyse and report KPIs and performances. 
  • Work closely with the commercial team on content and supply to ensure access to all market fares. Agree focus and strategy on tour operators and hotels, where we have commercial and override agreements to achieve.
  • Own and drive the sales calendar for promotional activities, providing visibility to wider teams and key stakeholders and agree necessary support for all the planned activities
  • Define commercial strategies (incl. vouchers) for promotions and campaigns.
  • In-depth analysis of performance by destination/hotel/ airline etc. to make best decisions on strategy we need to apply/follow to drive category performance and make informed decisions on product gaps and opportunities for growth
  • Drive tour operator sales on and websites and telesales, with close collaboration with marketing team for onsite merchandising, SEO, SEM, affiliates, CRM and digital acquisition channels and with Customer Karma on Telesales. 
  • Involvement in product and booking path development and testing. Playing pivotal role in understanding the customer behavior and prioritizing business needs
  • Monitor competitor activities and highlight any product/features, content and pricing gaps/opportunities.
  • Collate, analyze and interpret financial, sales and market information, and provide meaningful commentary and recommendations for senior leadership team
  • Act as a key contact for customer service and operations teams for tour operator related queries and customer feedback, to allow us to improve our processes and customer focus.



  • Industry knowledge and understanding of the OTA business
  • Excellent Microsoft Excel, numerical and analytical skills
  • Attention to detail, proactive team player 
  • German speaker, proficiency in English speaking and writing 
  • Knowledge of Amadeus Admin Tool and Bistro is a plus


  • Thorough and meticulous with extreme attention to detail 
  • Proactive team player
  • Self-motivated, tenacious, uses initiative and problem solver
  • Work to tight deadlines with a can-do attitude
  • Strong communicator internal / external

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning 
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave according to local laws.