Senior FO agent

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

Job Description 

∙ Identifying customer needs 

∙ Recommending solutions 

∙ Solving customer issues in a timely and accurate way 

∙ Maintaining job knowledge 

∙ Reporting to supervisors 

∙ Forwarding unresolved queries to specialists 

∙ To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’  trust. 

∙ Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures. 

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat. 


∙ Excellent English knowledge. 

∙ Customer service attitude