Payments Operations Specialist

Company Description is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as, Volagratis, Rumbo,, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description is looking for a Payments Operations Specialist for its Payment Operation department.
The Payment operation department is responsible for the performance of payment systems and the entire ecosystem behind them.

Key Responsibilities

  • Creation of annual Purchase Orders (POs) and their monthly updates, and as needed, increased budget placement on individual vendors
  • Management and control of payment vendor invoices and related interface with providers in case of issues
  • Testing and use of new MID or payment methods and modify setup of existing ones
  • Monitors Payment conversion via reporting tools
  • Daily check of booking highlighted by the alerting system
  • 2nd level assistance for payment issues raised by customers coming from Customer Care via email and chat
  • Manual fix of transactions impacted by system misalignment and errors.


Skills and interests

  • Good analytical and decision-making skills
  • Proficient working knowledge of MS Excel, Google Sheets
  • Good communication skills in English both written and spoken
  • Strong customer service mentality with first-rate attention to detail and accuracy
  • Highly organized with great attention to detail and able to evaluate and prioritize tasks
  • Interested in growing in the field of online payments
  • Proactive mindset
  • Self-driven and self-motivated team player.


  • Basic Knowledge of MySQL
  • Previous experience in online payments.

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning 
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Receive a voucher after some years in the company
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave according to local laws
  • Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.