MS NAV Business Analyst

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description is looking for an MS NAV Business Analyst for its Application Operation team based in Chiasso.

Key Responsibilities

  • Analyze and Design business processes and create functional specifications based upon information elicited from business users in order to recommend and deliver solutions to improve the efficiency and effectiveness of our ERP system Microsoft Dynamics NAV;
  • Participate in system related business development projects; 
  • Provide training and support for the Dynamics NAV users within the Microsoft Dynamics NAV application 
  • Create Dynamics NAV Functional specifications for configuration, integration with third party applications and Dynamics NAV customizations;
  • Assess business process and system process impacts when transferring data to/from other systems.
  • Define Dynamics NAV security settings/access roles for various user groups to ensure segregation of duties.
  • Collaborate with Business and other company departments.
  • Contribute to knowledge base and knowledge transfer for Dynamics NAV upgrades.
  • Provide training and on-going support to users



  • 5+ years of Dynamics NAV experience
  • Advanced analytical and problem solving skills
  • Experience in C/AL Coding strongly recommended
  • Advanced knowledge of Dynamics NAV modules and functionality including:    - Experience with Dynamics NAV 2018
                         - Financial Management 
                         - Asset and Inventory Management
                         - G/L, Dimensions and Company configuration
                         - Purchase/Sales Modules


  • Excellent written and verbal communication skills as well as documentation skills.
  • Excellent analytical skills and ability to define applicable approach methodologies.
  • Fluency in English, both written and spoken
  • Agile Methodology is a plus
  • Ability to communicate technical details to non-technical stakeholders
  • Optimistic, flexible and with excellent relationship capabilities