Market Manager Benelux (Dutch fluent) - Based in Paris or Amsterdam

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

As Market Manager Benelux, the key objective is to guide expansion of lastminute.com’s network of hotel partnerships, establishing and maintaining account relationships accross markets in Netherlands and Belgium. The Market Manager leverages his/her experience in procurement, e-commerce, revenue management and the hotel/travel/hospitality industry, generally, in order to manage lastminute.com’s hotel market and market partnership-related functions. 

Additionally, the Market Manager Benelux is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on lastminute.com storefronts. The position can be based in Paris or Amsterdam.

Key Responsibilities

  • Build strong supplier relationships and convincingly explain the strategic benefits of the lastminute.com products to grow bookings, revenues and gross profit in assigned markets
  • Evaluate existing partnerships and determine actions to optimize performance
  • Execute and track both acquisition and account management activities
  • Recommend and execute strategies and promotional activities with hotel partners to maximize lastminute.com accommodation availability and content competitiveness
  • Decide on promotional campaigns and conditions/criteria for participation
  • Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions
  • Conduct ongoing reviews of production with participating hotels and continually present strategic recommendations using a consultative approach to optimize hotel conversion and assist partner hotels in maximizing their revenue via lastminute.com products
  • Formulate project ideas, determine where opportunity exists and implement new approaches
  • Negotiate and evaluate costs of running feature marketing campaigns for hotel properties
  • Identify regional supply requirements in terms of product offerings and promotions to meet market demands
  • Identify, qualify, contact, counsel, and visit key accommodation suppliers to grow lastminute.com’s portfolio
  • Maintain knowledge of key events in assigned markets and their impact on hotel availability
  • Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
  • Manage listings for new suppliers and renewals with existing partners
  • Manage and improve upon internal team operation processes
  • Train and inform hotel partners on lastminute.com technologies, tools and models
  • Create business case to facilitate new product creation or enhancements of existing technology, reporting and tools
  • Use out-of-the-box thinking to develop and implement solutions to unique challenges
  • Conduct market research
  • Prepare presentations and materials
  • Manage regular weekly/monthly supplier reports
  • Conduct local and/or national training (e.g., account management techniques, best practices, specific areas of business
  • Other duties as assigned 

Qualifications

Essential

  • Bachelor’s degree in any relevant field or equivalent experience
  • Three-five years of experience in e-commerce and/or revenue management, highly preferred within hotel, travel or hospitality industry (especially OTA channels)
  • Travel industry contacts within relevant destination and market is a plus
  • Strong interpersonal skills and ability to influence external/internal stakeholders 
  • Ability to research, prepare and communicate various proposals to potential and current hotel partners 
  • Success in acquiring, building and maintaining long-term customer relationships 
  • Fluent in Dutch and English + at least intermediary level in French language required as well
  • Proficiency in Microsoft office and PC applications
  • Strong problem-solving, analysis, and planning skills
  • Adapts well to - and is energised by - changing and dynamic workplace and industry
  • Possesses creative and innovative instincts and the ability to translate ideas into reality
  • Thrives as a team player demonstrates a strong work ethic