Italian Travel Agent

Company Description

lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

Job Description

The Role
Key Responsibilities will include
· Manage client requests for change / modification or cancellation on bookings already confirmed (by phone and / or email)
· Manage provider requests for change/modification or cancellation on bookings already confirmed ( by phone and / or email)
· Sale additional services
· Sending travel documents 
· Manage Second and Last payments on bookings already confirmed
· Management of various issues and criticality on bookings already confirmed
· Provide additional information on the product purchased and the additional services

 

Qualifications

Essential
· Clear communication skills aimed at understanding customers' needs and providing corresponding services 
· Analytic thinking aimed at resolving customers' issues in a proactive manner 
· Able to find conflict resolution without losing self-composure 
· Well-versed in adapting different ways under pressure in order to meet deadlines 
· Exceptional organizational skills and adaptability 
· Flexibility to work in an ever-changing environment 
·
Desirable
· Previous experience with CRM program
· Knowledge GDS Amadeus
· Previous experience in tourism
Abilities/Qualities
· Thorough and meticulous with extreme attention to detail 
· Proactive team player
· Self-motivated, tenacious, uses initiative and problem solver
· Work to tight deadlines with a can-do attitude
· Strong communicator internal / external