Launched in 1998, this pioneering British-born brand has specialized in creating unforgettable experiences - from city breaks, hotels, and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.
More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services.
lastminute.com is looking for a Technical Trainer for the Innovation Booster team in the Customer Knowldge & Design department
The trainer will be responsible for creating and implementing blended learning programmes to new and existing teams. This involves identifying suitable formats, designing various digital content and implementing improvements following feedback.
The ideal candidate will be a creative thinker, willing to learn and a confident public speaker who is up-to-date on resources needed to improve employee training and performance.
The trainer will also be responsible for researching trends, new ideas and apply best practice methodologies when designing and developing digital learning solutions
Work with subject matter experts to create engaging learning programmes
Use existing learning materials and convert to digital content
Create exercises and activities that enhance and support the learning plans
Create a range of supporting material/media (audio, video, simulations, games etc.)
Actively contribute to creating the blended learning structure for all new projects
Communicate effectively and host community calls sharing content and gather feedback
Evaluate all digital solutions and implement improvements based on feedback
Proactively search for and learn new skills in digital design
Use a range of tools to develop content and move to LMS platform
Work closely with all levels of operations and support teams
Undertake ad-hoc projects as required
Excellent written and verbal communication skills in (English & Spanish)
Have experience in designing highly engaging digital programmes
Proven experience using authoring and LMS tools
2 years experience in designing and developing training materials
Knowledge of instructional design models
Have experience using a range of software and video editing tools
Proactive in making recommendations for the business
Knowledge of Global Distribution Systems (GDS) at an Intermediate to advanced level (Sabre and Amadeus)
Ability to think creatively and come up with new ideas in the most effective way
Excellent problem solving and analytical skills with attention to detail
Ability to work effectively in a diverse group as well as independently
Strong interpersonal skills
Ability to multi-task and keep up with a fast-paced environment
Ability to respond positively to change demonstrating flexibility in shifting priorities
Excellent team player