Technical Trainer

Company Description

Launched in 1998, this pioneering British-born brand has specialized in creating unforgettable experiences - from city breaks, hotels, and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
 
lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.
 
More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services.

Job Description

lastminute.com is looking for a Technical Trainer for the Innovation Booster team in the Customer Knowldge & Design department  

The trainer will be responsible for creating and implementing blended learning programmes to new and existing teams. This involves identifying suitable formats, designing various digital content  and  implementing improvements following feedback. 

The ideal candidate will be a creative thinker, willing to learn and a confident public speaker who is up-to-date on resources needed to improve employee training and performance.
The trainer will also be responsible for researching trends, new ideas and apply best practice methodologies when designing and developing digital learning solutions

 

Key Responsibilities

  • Work with subject matter experts to create engaging learning programmes

  • Use existing learning materials and convert to digital content

  • Create exercises and activities that enhance and support the learning plans 

  • Create a range of supporting material/media (audio, video, simulations, games etc.)

  • Actively contribute to creating the blended learning structure for all new projects 

  • Communicate effectively and host community calls sharing content and gather feedback 

  • Evaluate all digital solutions and implement improvements based on feedback

  • Proactively search for and learn new skills in digital design   

  • Use a range of tools to develop content and move to LMS platform 

  • Work closely with all levels of operations and support teams

  • Undertake ad-hoc projects as required

Qualifications

Essential

  • Excellent written and verbal communication skills in (English & Spanish)

  • Have experience in designing highly engaging digital programmes

  • Proven experience using authoring and LMS tools

  • 2 years experience in designing and developing training materials

  • Knowledge of instructional design models

  • Have experience using a range of software and video editing tools 

  • Proactive in making recommendations for the business

 

Desirable

  • Knowledge of Global Distribution Systems (GDS) at an Intermediate to advanced level (Sabre and Amadeus)

 

Abilities/qualities 

  • Ability to think creatively and come up with new ideas in the most effective way

  • Excellent problem solving and analytical skills with attention to detail

  • Ability to work effectively in a diverse group as well as independently

  • Strong interpersonal skills

  • Ability to multi-task and keep up with a fast-paced environment

  • Ability to respond positively to change demonstrating flexibility in shifting priorities

  • Excellent team player

 

Additional Information

  • We ask you to attach your CV in English