Helpdesk Support Technician

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

We’re looking for a Helpdesk Support Technician to join our End User Services team.  This role will be based in our Paris office (near Grands Boulevards)  supporting a group of c. 50 employees.  

In this role, you’ll have the opportunity to develop your skills and take ownership of this site.  We aren’t just looking for someone to respond to tickets, but someone who wants to improve what we do and make sure everything is functioning effectively.  

The role is a standalone role, supported by a team based throughout Europe but primarily in Switzerland and Spain, however we’re a very friendly bunch so you’ll feel part of the family in no time at all.  

Key Responsibilities 

  • PC & Laptop configuration (both Windows and Mac OS).
  • Administering Active Directory (AD) & GSuite for Business.
  • Investigating & fault finding hardware and software issues.
  • Liaising with 3rd party providers to support hardware issues.
  • Asset management.
  • Software installation.
  • Support call center users with IP phone.
  • Support the business with the mail posts (recycling, forwarding to the relevant department)



  • Strong understanding of software development lifecycle and IT infrastructures.
  • Previous experience of the 1st and 2nd line support.
  • Experience with PC's and Laptops hardware maintenance.
  • Mac Support Experience.
  • Previous experience supporting onsite and offsite users.
  • Previous experience supporting Printers and other peripherals.
  • Experience of using IT ticketing software.
  • Fluency in French and English (any additional language is a big plus!).


  • Active Directory.
  • Google for Work Administration.
  • Supporting Wi-Fi networks.
  • Linux operating system knowledge. 


  • Proactive team player.
  • Reliable.
  • Self-motivated, tenacious problem solver.