Fraud Analyst

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

We are looking for a Fraud Analyst for our Fraud Management team

Key Responsibilities

  • Monitor accounts and transactions regularly to identify any fraudulent activities

  • Supervise Fraud Analysis to identify and investigate fraudulent activities

  • Perform fraud investigations and submit reports to the concerned manager

  • Perform product review to identify any vulnerabilities

  • Investigate any suspicious activity and report to management immediately

  • Recommend new software tools used for fraud detection, prevention and reporting activities

  • Interact with external partners such as law enforcement agencies, vendors and banks to validate information to check fraudulent activities

  • Maintain fraud analysis models to improve the efficiency and effectiveness of company systems

  • Examine fraudulent activities and process claims for clients

  • Perform issue resolution and decision making related to fraud detection activities

  • Identify possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner


Skills and Experience

  • Essential

    • 1 year work experience in an administrative office or controlling field

    • Good knowledge of Microsoft Office Suite, in particular Excel, with good skills in pivot tables, formulas etc.

    • Good written and spoken English


    • Basic SQL language


    • Good relational and interpersonal skills

    • Being able to manage complex processes with precision and speed